Yes, we provide full customs clearance services for all international shipments. Our experienced customs team handles documentation, duty payments, and works directly with customs authorities to ensure smooth clearance and minimize delays.

We offer comprehensive cargo insurance to protect your shipment. Coverage options include basic carrier liability, full-value all-risk insurance, and specialized coverage for high-value or fragile items. Our team will help you select the appropriate coverage level for your cargo. Learn more about cargo protection.

Transit times vary by service and destination: Air freight typically takes 2-7 business days; Ocean freight (FCL/LCL) ranges from 2-6 weeks depending on route; Land transport within West Africa typically takes 3-10 business days. Exact times are provided when you book your shipment.

Yes, we handle hazardous materials shipments with proper documentation and compliance. All hazardous cargo must be properly classified, labeled, and packaged according to IATA/IMO regulations. Contact us in advance to discuss your specific requirements and ensure compliance.

We accept multiple payment methods including bank transfers, credit/debit cards, and corporate credit terms for established customers. Payment terms vary by service type and customer agreement. Contact our accounts team to discuss payment options.

Report any damage or loss immediately upon delivery and document with photos. Contact our claims department at support@touchmaple.com with your tracking number, photos, and a detailed description. Claims must be filed within 7 days of delivery (or scheduled delivery date for lost items). Our team will guide you through the claims process.

We provide logistics services throughout West Africa with strong coverage in Ghana, Nigeria, Togo, Côte d'Ivoire, and surrounding countries. We also handle international air and ocean freight to/from major global markets including Europe, Asia, and the Americas. View our service coverage map.